Return Policy & Refund Policy

At Color Land Toys, we understand that sometimes you may change your mind. That’s why we’ve made our return and refund process simple and hassle-free. Here's everything you need to know:

How quickly can I return an item?

You may return an item within 14 calendar days from the date of delivery or receipt, provided that:

  • The product is unopened, in its original condition, and packaging.

  • The item is sent back to any of our stores in the region. 

If you request a pickup service, a 50 AED charge will apply.

What form of refund can I get?

If your return is approved and accompanied by a valid proof of purchase (receipt or delivery note), you will receive a full refund via your original payment method.

The refund process, including evaluation and bank processing, typically takes 4 to 7 days after we receive the returned item at our store.

What if I receive an item with a manufacturing defect?

If your product is damaged, has a defect, or is missing parts:

  1. Send the item back to our store.

  2. We’ll arrange a courier pickup from your location.

  3. Please repack the item in its original box, ensuring all parts, labels, packaging, and manuals are intact.

Once received, our technical team will evaluate the issue:

  • If confirmed defective: we will repair or replace the item.

  • If a part is missing: we will provide the missing part.

  • If returned within 14 days and you don’t want a replacement: a full refund will be issued.

  • If the item is not found defective, we will return it to you.

Items returned after 14 days will be repaired (if possible), not refunded.

Products we can’t refund or replace

We do not accept returns for the following:

  • Books

  • CDs/DVDs

  • Items on sale

  • Electronic items with a broken seal

  • Items not in their original packaging

  • Products damaged due to misuse or wear and tear

  • Assembled, used, altered, or installed items (unless defective)

  • Sealed items requiring hygienic protection (as specified on the product page)

How long does the return or exchange process take?

  • Pickup: Within 24–48 hours of your request

  • Evaluation & Replacement Delivery: Within 4–5 working days after receipt

  • Store Credit: Credited to your Color Land Toys account within 2–3 working days after approval

  • Bank Refund: Completed within 2–3 weeks

Where does this policy apply?

Our return and refund policy is only valid for deliveries within the UAE.

Please note: Returns are not accepted during peak seasons, such as December and the month before Ramadan, unless the product has a manufacturing defect or missing parts.

Need help?

If you have further questions or concerns, reach out to us at:
 📧 support@colorlandtoys.com